Last Updated: April 22, 2025

This Privacy Policy outlines the practices of Sabah Moon Pty Ltd (“we,” “us,” or “our”) regarding the collection, use, storage, and disclosure (“processing”) of your personal information in connection with your use of our services (the “Services”). This includes, but is not limited to:

• Accessing our official website at https://sabahmooncare.com.au, or any associated websites that link to this Privacy Policy;

• Utilising the National Disability Insurance Scheme (NDIS) services, which support individuals with disabilities throughout Australia by offering funding and personalised assistance to enhance their independence and quality of life. These services are administered by the National Disability Insurance Agency (NDIA);

• Engaging with us through sales, marketing initiatives, customer support, events, or other related activities.

If you have any questions or concerns regarding this Privacy Policy, we encourage you to contact us via our contact form.

Summary of Key Points

This section provides an overview of the main provisions of our Privacy Policy. For more detailed information, please refer to the full sections or use the table of contents provided.

• What personal information do we collect?
  We may collect personal information depending on how you interact with our Services. This includes information you voluntarily provide such as your name, email address, phone number, and mailing address.
  
  

• Do we process sensitive personal data?
  No. We do not process data classified as sensitive under applicable legislation.
  
  

• Do we receive information from third parties?
  We do not collect personal information from third-party sources.

• Why do we process your information?
  We process data to provide and improve our Services, for communication, legal compliance, and fraud prevention.
  
  

• When and with whom do we share personal information?
  Your information may be shared in limited circumstances, such as business transfers or legal obligations.
  
  

• How do we protect your information?
  We implement robust organisational and technical safeguards. However, no system is entirely immune to risk.
  
  

• What are your rights?
  Depending on your location, you may have rights regarding your personal data, including access, correction, and deletion.
  
  

• How can you exercise these rights?
  You may submit a data subject access request or contact us directly via our contact page.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us, such as:

• Full name

• Phone number

• Email address

• Mailing address

• Contact preferences

We do not collect or process sensitive personal information such as racial or ethnic origin, sexual orientation, or religious beliefs.

Additionally, if you choose to register or log in using your social media accounts (e.g., Facebook, X), we may collect basic profile information as permitted by the respective platform’s privacy policies.

2. How Do We Process Your Information?

We process your personal data to:

• Deliver and manage our Services

• Communicate effectively with you

• Ensure the safety and integrity of our platforms

• Comply with legal obligations

• Prevent fraud and misuse of our systems

• Fulfil any other purpose for which you have given consent

3. When and With Whom Do We Share Your Personal Information?

Your personal information may be shared under the following conditions:

• Business transfers: During negotiations or completion of a merger, sale, or acquisition.

• Legal obligations: Where we are legally required to share your data with authorities.

• Service providers: Trusted vendors that perform functions on our behalf and are bound by data protection obligations.

4. How Do We Handle Your Social Logins?

If you opt to sign in via a third-party social network, we may receive profile information including your name, email, and profile picture. We only use this information for the purposes described in this Policy. We recommend reviewing the respective social media provider’s privacy notice to understand their practices.

5. How Long Do We Keep Your Information?

We retain your personal information only as long as necessary to fulfil the purposes stated in this policy, unless a longer retention period is required by law. Typically, we do not retain personal data for more than six (6) months beyond the point of last interaction.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organisational security measures to safeguard your data. Despite these efforts, no online transmission is fully secure. We advise you to access our Services in a secure environment.

7. Do We Collect Information From Minors?

We do not knowingly collect data from or market to individuals under 18 years of age. If we become aware that we have inadvertently gathered such information, we will take steps to delete it promptly.

8. What Are Your Privacy Rights?

Subject to applicable law, you may have the following rights:

• Access and review your personal data

• Request correction or deletion

• Withdraw consent for data processing at any time

• Lodge a complaint with a supervisory authority

To exercise your rights, please contact us at https://sabahmooncare.com.au/contact-us.

9. Controls for Do-Not-Track Features

At this time, we do not respond to browser-based “Do Not Track” signals due to the lack of a uniform standard. Should a standard emerge, we will update our practices accordingly.

10. Do Other Regions Have Specific Privacy Rights?

Australia and New Zealand:
We comply with the Privacy Act 1988 (Cth) in Australia and the Privacy Act 2020 in New Zealand. This notice satisfies the transparency requirements under both Acts. Refusal to provide certain information may impact our ability to deliver Services.

11. Do We Make Updates to This Notice?

Yes. We may update this Privacy Policy to reflect changes in laws or our business practices. The latest version will always be available at https://sabahmooncare.com.au, and the revision date will be updated accordingly.

12. How Can You Contact Us About This Notice?

If you have any questions or concerns regarding this Privacy Policy, you may contact us at:
https://sabahmooncare.com.au/contact-us

13. How Can You Review, Update, or Delete the Data We Collect From You?

You may submit a request to review, amend, or delete the personal information we collect by using the contact form provided above. We will address your request in accordance with applicable data protection legislation.